Frequently Asked Questions

If you need to amend your reservation, please contact us on +44 (0) 7407174049 or email us at leicestersquare@citypadslondon.com. All amendments are subject to availability. If you wish to shorten your stay, you may be subject to cancellation charges if you don’t provide sufficient notice. Details of the cancellation policy for your room are included in your booking confirmation.

Please note that the minimum length of stay varies.  The restrictions will be advised during both the enquiry and reservation stage.

You can make a reservation via our website, by telephoning us on +44 (0) 7407174049 or by emailing us at leicestersquare@citypadslondon.com

The payment conditions depend on the rate plan you have booked. You will need to look on your booking confirmation for precise details. Reservations made on our standard or best available rate will be due for payment at 14 days prior to arrival. Non refundable reservations will require payment imminently to secure your reservation. Payment links will be forwarded to you via email or through the booking service you have made the reservation.

All bookings made on a non refundable tariff will be subject to 100% charges. Standard bookings may be cancelled as per the advised terms on your booking confirmation.

We have highspeed wifi throughout the property free of charge for all guests. The public bandwidth is 40mbps.

The standard check-in time is from 15.00, unless prior arrangements have been made. Check out is by 11am.

We provide the option of early check for a supplement on our booking engine when making the reservation. If you have booked via a booking channel you may send the enquiry using this facility or contact us on +44 (0) 7407174049 / email leicestersquare@citypadslondon.com. The cost of early/late check in/out is £50 per additional hour required.

This will need to be prearranged and is subject to availability due to limited space.  Please contact us on +44 (0) 7407174049 or email us at leicestersquare@citypadslondon.com to book in advance as storage space is limited.

If the answer to your questions can not be found in the faq's, or in your in room information, please do contact us. on +44 (0) 7407174049 or email leicestersquare@citypadslondon.com

We allow pets! Small to Medium sized well behaved pets are allowed! Max 20lbs/ 10kgs.  Your furry friend will have access to a dog bed, feeding and water bowls and some doggie treats. You can contact reservations to confirm or secure on checkout when booking direct. 

All rooms are located on upper floors. There are no lifts, rooms are not adapted for wheel chair use.

We can adapt material for visually impaired on request, however we currently have no hearing aid adaptions to our rooms or throughout the property.Add an answer to this item.

The maximum occupancy of each room type varies and will be displayed both on our website and on booking confirmations.

No. All rooms and communal areas within the property are non-smoking.

When making a payment, you have three main options:

• Bank transfer
• PayPal
• Card Payment – we accept payment in GBP, via our online payment system, supplied by Mypos. This system accepts payment from MasterCard, Visa, JCB, Maestro and Electron. We can also accept American Express via Strip Payments.

All payments are taken in GBP ONLY.

Any deposit requirements will be made clear to you at the reservation stage and at the confirmation stage.

Yes. When you pay by card we’ll provide you with a payment link to our secure, online payment service provider, Mypos. This is a PCI compliant service, which means none of your sensitive card information is shared with us.

Add an answer to this itemThe payment conditions depend on the rate plan you have booked and the property. You will need to look on your booking confirmation for precise details.

Reservations made on our standard or best available rate will be due for payment at 14 days prior to arrival. Non refundable reservations will require payment imminently to secure your reservation. Payment links will be forwarded to you via email using or through the booking service you have made the reservation.

Add an answer to this itemWe do not have any preferred companies to recommend, however there are many local taxi firms local to our properties. We would recommend checking with transport for London at https://tfl.gov.uk/modes/taxis-and-minicabs/. You will find a list of registered companies and should be able to obtain quotes including airport pick up/ drop offs.

There is no onsite parking, a list of available parking options can be found at  www.parkopedia.com.

The amount of servicing depends on the length of stay. Typically apartments are serviced once weekly. 

There is no reception at this property. This is self check in with key coded access.

There are no public facilites at this property, however there are numerous shops, bars and restaurants in the near vicinity.

There is no air conditioning at this property.